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Posts by ABC Training Center

Careers in Medical Coding: Physician Office Billing

Careers in Medical Coding: Physician Office Billing

The medical profession evolves rapidly, changing as discoveries and technologies bring new treatment methods and approaches. No matter how much the field of medicine shifts, however, one thing remains the same: doctors need to bill their patients. Whether a physician provides services in their own office, in an inpatient hospital setting or an outpatient facility, a separate bill is generated for that physician’s services. That’s why a career in medical coding is a good move; physician’s office billing is something that will never become obsolete. Is there a difference between medical billing and coding? Medical coders use current procedural terminology (CPT) to assign codes to the procedures a patient has received. They also refer to the International Classification of Diseases (ICD to choose diagnosis codes to label the patient’s condition. These codes are important because they’re going to be used by the insurance company to process the patient’s claims. Coders often have to coordinate with medical staff to ensure the accuracy of their information. Medical billers are responsible for entering codes into software and processing insurance claims. Making use of billing software, they input codes assigned by coders along with other important insurance information. Billers have to understand the claims process. They often get insurance information directly from the patients, explain benefits to patients and answer questions about insurance. Once the claims have been submitted, billers are responsible for making sure medical bills are paid. This can involve explaining to patients their coverage and responsibilities as well as talking with the insurer to determine any issues with timely payment. If an insurance claim is rejected or denied, it’s the...
Patient Care: Empathy Tips

Patient Care: Empathy Tips

When you’re caring for patients, you need learned medical skills in order to provide appropriate treatment. Almost as important as medical knowledge, however, is empathy. Even when the medical care is the same, treatment from an empathetic caregiver often proves more effective than that from someone lacking empathy. To boost your empathy, listen to your patients. Practice active listening, thinking about how the patient must be feeling as you listen to what’s being said. Think about how you would feel in that position, and when it’s your turn to talk, repeat back what you heard and think about what the person meant and might feel. Cultivate your listening skills. When you’re having a conversation, even with a friend, pay attention to your own Are you actually listening, or are you thinking about your own response? People share more when they believe they are being heard, so knowing how to listen is an important skill for a medical professional to have. Put yourself in the other person’s shoes. We all have our own points of view, and sometimes our ingrained prejudices and assumptions can get in the way of our ability to relate to other people. When you can put yourself in the other person’s position, thinking about the struggles that person faces and what they want, you may be surprised to find common ground. Talking to someone to learn more about their situation is a good place to start building the kind of understanding that leads to compassion and empathy. Look into your patients’ eyes. Sometimes it’s hard to make eye contact, especially if you’re busy taking notes or...
Resume Tips for Getting a Career in Medical Billing and Coding

Resume Tips for Getting a Career in Medical Billing and Coding

Creating a resume can be an intimidating task. While it’s easy to find a template, it’s sometimes difficult to know exactly what and how much information to include. Employers receive many resumes from people seeking the same position, so it’s important to make yours stand out from the crowd. When you’re building a resume for the purpose of getting a medical billing or coding position, you should be aware that many employers are looking for people with both skill sets. Both professions communicate medically necessary information by translating medical documentation into standardized codes. Medical billing jobs focus on providing accurate, timely reimbursement, while medical coding jobs are focused on providing a complete picture of a medical encounter. Both professions work to provide accurate information, though medical coders deal in a wider variety of codes and medical billers know more about commercial insurance requirements and matters pertaining to filing claims. When building your first resume, don’t be discouraged by your lack of experience. Sometimes, new graduates possess knowledge of more up-to-date technology and practices than people who have been out of school for a while. Instead of being concerned about your experience, focus on making your resume look as professional as possible. Keep it simple. At the top of your resume, list your name and accurate contact information. Get an email address for business correspondence to provide a more professional appearance. If you would like to include an objective, keep it down to one or two sentences. Keep the font simple and consistent, check your resume for spelling and grammatical errors, and use relevant keywords to make your resume stand...
How to be Successful in Medical Jobs with Flexible Hours

How to be Successful in Medical Jobs with Flexible Hours

Modern technology has changed so many things, not the least of which is the workplace. Today, many jobs offer flexible hours, and this allows employees to strike a more successful work-life balance. Medical jobs with flexible hours can include medical billing or transcription, dental hygienist or medical office assistant jobs, and even RN positions. If you’re fortunate enough to choose a career in which flexible hours are a reality, make sure you know the expectations and can successfully manage your time. Working a job with flexible hours doesn’t necessarily mean you’ll work fewer hours. If your workload requires forty hours each week, you’ll have to put in the hours even if you don’t follow a traditional schedule. On the other hand, there are jobs for which the primary requirement is the completion of assignments, rather than putting in a certain amount of time. Make sure you understand what’s expected of your particular position. A non-rigid schedule may simply mean a change in timing. Sometimes the schedule simply shifts so that you come in an hour earlier and leave an hour earlier than other employees, or, conversely, begin and end your day an hour later. Other employers offer compressed schedules, in which you might work four days a week, but ten hours each day, rather than five days of eight-hour Telecommuting is a great way to reduce office hours. Many employers are embracing the concept of telecommuting because it can save money otherwise spent on office space and the associated expenses. On the employee side, telecommuting has been shown to increase productivity and reduce stress. The most flexible jobs allow...
Top 5 Medical Billing Tips

Top 5 Medical Billing Tips

Medical billing is a field that will always be necessary because as long as physicians require payment, patients will need to be billed. It’s a well-paying field and doesn’t require medical school: training can be completed in a matter of weeks instead of years. Once you’ve begun a career in medical billing, it’s important to follow certain best practices if you want to have a successful business. Maintain clarity in your collections. The medical providers with whom you work depend on your process to maintain their practice’s financial health. It’s important for patients to pay at least a portion of the bill at the time of service, and that they know what’s expected of them in regards to paying their bills. In addition to making your policies clear, you’ll also need to gather sufficient information about each patient, including address, phone number, email, and other relevant contact information. Manage claims well. Did you know that about eighty percent of medical claims contain errors? This is a significant issue because insurance companies are sticklers for accuracy, and so these claims often get rejected. To make sure that you don’t have to go through the hassle of editing and resubmitting, get it right the first time. Common errors include missing patient information, incorrect provider or insurance information, duplicate billing, missing documentation, and a failure to include an explanation of benefits. Keep coding errors to a minimum. Medical coding can be complicated, which is why it’s important to double-check before submitting a claim. Look for such common coding errors as using non-specific diagnosis codes or incorrect modifiers. Upcoding, in which a patient...