Trust is something that is important for every medical professional to cultivate. In order to do this, however, an emotional connection must first be made. It is this emotional connection which will differentiate you from the rest.
The Benefits of Making a Connection
When a patient is emotionally engaged with you, they are more likely to feel empowered about their own health. Not only that, but a patient who feels they can trust you is more likely to return to you when they need treatment, as well as be more likely to recommend you to those they know.
Connecting with patients also benefits you. Not only does doing this allow you to get to understand them on a deeper level, it also allows you offer them complete care that takes their emotional needs into consideration.
How to Begin Building the Bond
The best way to connect with patients and get them to engage with you is via empathy. Empathy is the ability to recognize and be moved by the experience of another without experiencing that state yourself.
Things That Can Affect Your Level of Empathy
There are a few instances which can cause barriers to empathy. Any anxiety you feel in relation to your job can become a barrier, as can negative emotions when there is tension between yourself and a patient. A third barrier is not acknowledging the importance of a patient’s emotional needs as a core aspect of their medical care.
Through taking medical training programs in NYC, you will learn how to implement the strategies below and, ultimately, enjoy a higher quality of connection with all of your patients.
Make the Introductions
Any relationship begins with an introduction, including the relationships you have with your patients. Tell them who you are and what you do, as well as how long you plan to be caring for them. Even if they don’t end up remembering this information, they are likely to remember that you took the time to introduce yourself.
Let Them Know You Care
Even though there may be a lot going on around you, the most important thing when engaging with your patient is to keep your focus on them. When you make the effort to be present with your patient, they will notice, even if that effort is the simple act of making eye contact.
Give Them the Information They Need
You must provide your patient with the information they need. What can they expect at their next appointment or with a particular procedure? If you don’t know something, tell your patient you will find out and get back to them.
Take the Time
Of course, as a medical professional, you don’t always have the time to spend with a patient that you’d like. Where this is the case, quality is more important than quantity. Once you’ve told them what they need to know, take the time to ask your patient about things in their own life, such as hobbies or their kids. Both of these things are considered by ABC Training Center to be non-volatile in nature and will help your patient to relax.
Maintain Your Calm
Being patient is something else you will have to do in order to deepen the connection you have. This can be difficult if a patient is in pain, is scared, or just seems to want to make things difficult. You should have a plan in place to pull you back to calmness if a patient becomes difficult to deal with.
As a medical professional, your job is to help patients discover the powerful role they have in their health and teach them to make inquiries and speak up about their concerns. A patient who feels supported enough by you to open up is a patient who will continue to think of you before anyone else when they need quality medical care.