Why We Do What We Do

By Dave Herwitz, Director of Admissions, ABC Training Center

There are many aspects to what we do here at ABC Training Center.  Our staff has many responsibilities in addition to running the admissions process of a facility that trains hundreds of students at once all while trying to grow our program offerings and maintain our high standards.  On a daily basis, we’re also dealing with students, staff members, instructors, vendors, maintenance personnel – you name it.  Our responsibilities here at ABC are huge and we don’t take them lightly.  But sometimes it is difficult to see what we are accomplishing here every day.

That is until we receive an email like this one below.

It was written by a recent grad, Flona Patten, and it reinforces to us what we as a whole love about our jobs here at ABC Training Center.  Flona’s letter helps me realize what a difference we are making.  There are people who walk in here confused and frustrated with the current job market.  And they leave here confident, well trained and ready to take on new challenges.  At the end of a long day, an email like this is just what we need to keep things in perspective and to keep us going!

“I recently completed my training at ABC as a PCT.  I would just like to express my sincere gratitude to your establishment, for making available programs such as the ones you offer and most of all, your weekend classes.  On May 1, 2010, I commenced my CNA course.  My initial encounter was with Ms. Ideen Zarkin (Ms. Z).  First impression was humility.  As the classes progressed, we were taken through various aspects of life’s experiences and learned about the real world and how to incorporate the theory we were being taught.  Ms. Z was very instrumental in her students’ continuing education.  We were encouraged at almost every session to take the EKG and Phlebotomy classes.  Students even joked that ABC was paying her extra to advocate for them.  Whether that is true or not, it’s not known (didn’t have the guts to ask, but do hope it’s so), but with her prompting, I decided to do the classes.  I registered, took the books home, started to read.  I got through the first chapter and thought “this is NOT a piece of cake”.  With great hesitation I turned up for my first class.  Mr. Edward Botchway, (Mr. Eddie) introduced himself, told us what the course entailed and began teaching.  I got the shock of my life.  All that I had read and found so hard to comprehend, Mr. Eddie with such profound grace, eased us through what had seemed so difficult.  I actually started to look forward to coming to classes.  Such a graceful, giving individual.  ABC is to be commended for providing the opportunity for people like me who currently work, but still want to pursue higher educational levels.  You are blessed to have people like Ms. Z, with her adaptability, humility, empathy and leadership qualities, and Mr. Eddie, with such profound knowledge, willingness to share, and charm.  Please value them, as they share with so much dedication the tools they have with the rest of us.  I passed my CNA, completed my EKG and Phlebotomy and am now a PCT.  I sit for my Nationals next week, which I am most confident I will pass.  Thank you ABC and may God continue to bless you and the rest of your staff.”


Flona Patten

And this is why we do what we do.  Thanks Flona.

Questions?  Comments?  Contact us at [email protected].